Rubbish Collection Stockwell Service Terms

These Terms and Conditions set out the basis on which Rubbish Collection Stockwell provides rubbish and waste collection services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 Service means any rubbish collection, waste removal, clearance, loading, transport, recycling or disposal carried out by us.

1.2 Customer means any individual, business, company or organisation that books or uses our Service.

1.3 Booking means a confirmed request for the Service made by the Customer via telephone, email, online form, or any other agreed method of communication.

1.4 Waste means any items, materials, rubbish or refuse that the Customer asks us to remove, subject to applicable waste regulations and any exclusions stated in these Terms and Conditions.

1.5 Site means the address or location from which we collect the Waste or where the Service is performed.

1.6 We, us and our refer to the operator of Rubbish Collection Stockwell providing the Service.

2. Scope of Service

2.1 We provide rubbish and waste collection services, including the loading, removal, transportation and lawful disposal or recycling of Waste from domestic and commercial premises.

2.2 The scope of each Service will be agreed at the time of Booking, based on the information provided by the Customer regarding the type, quantity, and location of the Waste, and any access or parking restrictions at the Site.

2.3 We reserve the right to refuse, suspend or cancel a Service if the Waste is not as described, if we reasonably believe it includes prohibited items, or if the Site is unsafe or inaccessible.

3. Booking Process

3.1 Bookings may be made by phone, email, or through our online booking or enquiry systems. A Booking is only confirmed when we accept it and provide a confirmation by email, text or verbal agreement, which sets out the agreed date, time window, and estimated charge.

3.2 The Customer is responsible for ensuring that all information provided at the time of Booking is accurate and complete, including Site address, contact details, type and approximate volume of Waste, access requirements, and any relevant parking or loading restrictions.

3.3 If, on arrival at the Site, we find that the information provided was incomplete or inaccurate, we may adjust the price, change the Service, or decline to carry out the Service. In such cases, a call-out or cancellation charge may apply.

3.4 Any estimated time of arrival is given in good faith but is not guaranteed. We will use reasonable endeavours to meet the agreed time window but accept no liability for delays caused by traffic, weather, access issues, previous jobs overrunning, vehicle breakdowns, or other circumstances beyond our reasonable control.

4. Access and Parking

4.1 The Customer must ensure that we have safe, reasonable, and lawful access to the Site for our staff and vehicles at the agreed time. This includes arranging suitable parking where necessary.

4.2 Any parking charges, permits, or penalties that arise directly from the provision of the Service at the Site, and which could not reasonably have been avoided by us, may be added to the Customer s invoice.

4.3 If we are unable to carry out the Service due to lack of access, unsafe conditions, or parking restrictions not disclosed to us at the time of Booking, we may charge a wasted journey or cancellation fee.

5. Waste Description and Prohibited Items

5.1 The Customer must give an honest and accurate description of the Waste at the time of Booking, including the estimated volume, type of materials, and any items that may require special handling or disposal.

5.2 We do not accept certain hazardous or prohibited items, which may include but are not limited to: asbestos, medical or clinical waste, biological waste, controlled chemicals, pressurised containers, explosives, radioactive materials, and any other waste that cannot be collected or carried in compliance with waste regulations and health and safety law.

5.3 Where permitted by law and by our licences, we may collect and dispose of certain restricted items for an additional charge and subject to prior agreement. The Customer must advise us in advance if such items are present.

5.4 If we discover prohibited or hazardous items mixed with Waste during the Service, we may refuse to remove such items, and may either leave all of the Waste uncollected or remove only non-prohibited items. Any additional time on Site and any costs incurred as a result of dealing with prohibited items may be charged to the Customer.

6. Pricing and Quotations

6.1 Prices for our waste collection services may be based on factors such as volume, weight, type of Waste, labour time, access conditions, and disposal or recycling costs.

6.2 Any quotation or estimate provided before the Service is based on the information supplied by the Customer and is not binding if that information proves inaccurate or incomplete.

6.3 On arrival at the Site, our team will assess the Waste and confirm the final price with the Customer before starting work. If the Customer does not agree to the revised price, we may cancel the Service and charge a call-out or cancellation fee.

6.4 All prices are stated exclusive of any applicable VAT or other taxes, which will be added where required by law.

7. Payments

7.1 Payment is due on completion of the Service unless otherwise agreed in writing in advance. We may accept payment by cash, debit card, credit card, bank transfer, or other methods notified to the Customer.

7.2 For commercial Customers or larger clearances, we may require a deposit or full payment in advance of the Service.

7.3 Where we have agreed to provide credit terms, invoices must be paid in full within the period stated on the invoice. If no period is specified, payment is due within 14 days of the invoice date.

7.4 If the Customer fails to make any payment when due, we reserve the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs of collection, including legal fees.

8. Cancellations and Amendments

8.1 The Customer may cancel or amend a Booking by giving us reasonable notice. We ask for at least 24 hours notice to avoid cancellation charges, although this may vary depending on the type and scale of the Service.

8.2 If the Customer cancels a Booking with less than 24 hours notice, or fails to be present at the Site when required, or does not provide access, we may charge a cancellation fee or a wasted journey fee to cover our costs.

8.3 We reserve the right to cancel or reschedule a Booking at any time due to operational reasons, staff availability, vehicle issues, adverse weather, Site safety, or circumstances beyond our reasonable control. In such cases, our liability will be limited to rescheduling the Service or providing a refund of any amounts paid for the cancelled Service.

9. Customer Responsibilities

9.1 The Customer must ensure that the Waste to be collected is clearly identified and accessible, and that it is safe for our staff to handle.

9.2 The Customer must not ask our staff to undertake any work that is unsafe, unlawful, or outside the agreed scope of the Service. Our staff may decline to carry out such requests.

9.3 The Customer is responsible for obtaining any consents, permissions, or permits that may be required for the Service at the Site, except where we have specifically agreed in writing to arrange such matters.

9.4 The Customer must ensure that children, pets, and third parties are kept at a safe distance from the working area while the Service is being performed.

10. Liability and Limitations

10.1 We will carry out the Service with reasonable care and skill. However, except as expressly provided in these Terms and Conditions, all warranties and conditions implied by law are excluded to the fullest extent permitted by law.

10.2 We will not be liable for any damage to property or possessions at the Site where such damage results from inherent defects, pre-existing damage, poor construction, or reasonable handling of heavy or bulky items in restricted spaces.

10.3 The Customer should inform us at the start of the Service of any fragile items, areas of particular sensitivity, or surfaces prone to marking or damage. We accept no liability for loss or damage arising from the removal of items that the Customer has failed to identify as delicate or high value.

10.4 We are not liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of business, or loss of opportunity, arising from or in connection with the Service.

10.5 Our total liability to the Customer in respect of any claim arising out of or in connection with the Service, whether in contract, tort or otherwise, shall not exceed the total price paid or payable for the specific Service giving rise to the claim, except where such limitation is not permitted by law.

10.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other matter for which liability cannot be limited or excluded under applicable law.

11. Waste Regulations and Environmental Compliance

11.1 We operate in accordance with applicable UK waste management regulations and licensing requirements. All Waste collected will be transported and disposed of at appropriate facilities in line with legal obligations.

11.2 We retain the right to refuse any Waste that we reasonably believe cannot be transported, handled or disposed of in compliance with current laws and regulations.

11.3 Where required, we may issue a waste transfer note or similar documentation for the Service. The Customer must retain any such documents where legally required.

11.4 Once the Waste has been loaded onto our vehicle and the Service completed, ownership of the Waste passes to us, except where prohibited by law or where specific arrangements have been agreed in advance.

12. Damage and Complaints

12.1 Any complaint regarding the Service, including alleged damage to property or possessions, must be reported to us as soon as reasonably practicable and in any event within 48 hours of completion of the Service.

12.2 The Customer must provide reasonable evidence of any damage or issue, and allow us a reasonable opportunity to inspect the Site and the items in question.

12.3 We will investigate all complaints promptly and, where appropriate, may offer a remedy which could include repair, replacement, a repeat Service, a partial refund, or another form of resolution, at our discretion and in accordance with applicable law.

13. Insurance

13.1 We maintain appropriate insurance cover in connection with the provision of our rubbish collection services, including public liability insurance, subject to policy terms, conditions, and exclusions.

13.2 Details of our insurance cover are available on request. Our liability remains subject to the limitations set out in these Terms and Conditions and in applicable insurance policies.

14. Data Protection and Privacy

14.1 We collect and process personal information about Customers such as names, addresses, contact details and payment information for the purposes of managing Bookings, providing the Service, processing payments and meeting legal obligations.

14.2 We will handle personal data in accordance with applicable data protection laws and only retain such data for as long as is reasonably necessary to fulfil these purposes or comply with legal requirements.

15. Force Majeure

15.1 We are not liable for any failure or delay in performance of our obligations under these Terms and Conditions where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, natural disasters, strikes, civil unrest, acts of terrorism, war, transport disruptions, or failure of utilities.

15.2 If a force majeure event continues for an extended period, we may cancel the affected Booking without liability, and will refund any amounts paid for Services not provided.

16. Variations to Terms

16.1 We may amend or update these Terms and Conditions from time to time. The version in force at the time of the Customer s Booking will apply to that Service.

16.2 Any changes to these Terms and Conditions will be effective when published on our service documentation or otherwise notified to Customers.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Service shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.

18. Severability

18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

19. Entire Agreement

19.1 These Terms and Conditions, together with any written confirmation of Booking and any specific written agreements between us and the Customer, constitute the entire agreement between the parties in relation to the Service and supersede all previous discussions, correspondence, or understandings.

19.2 The Customer acknowledges that they have not relied on any statement, promise, or representation not set out in these Terms and Conditions when entering into a contract for our rubbish collection services.