Rubbish Collection Stockwell Privacy Policy

This Privacy Policy explains how Rubbish Collection Stockwell collects, uses, stores and shares personal data relating to customers and prospective customers in our service area. It is intended to meet the requirements of the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Rubbish Collection Stockwell customers and enquirers within our operating area, regardless of how you contact us, including by phone, email, website contact form, social media, or in person.

Who we are and how to contact us

Rubbish Collection Stockwell is the data controller for the personal data described in this Privacy Policy. As data controller, we decide how and why your personal data is processed when we provide waste and rubbish collection services.

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your rights described below, you can contact us using the contact details published on our usual customer communications.

Personal data we collect

We only collect personal data that is necessary to provide our services, manage our relationship with you, and comply with legal and regulatory obligations. The types of personal data we may collect include the following.

Identification and contact details, such as your name, address, email address, telephone number and, where relevant, business name and role within the business.

Service and booking information, such as details of your waste collection requirements, service address, access instructions, preferred dates and times, records of collections, and notes relating to quotes and bookings.

Financial and payment information, such as partial payment card details processed via our payment providers, bank details for invoices, records of payments made, and billing address. We do not store full payment card details when payments are made through third party payment processors.

Communication records, such as emails, messages, call notes, complaints, feedback, and any other correspondence you have with us in the course of receiving our services.

Technical and usage data, such as basic information about how you use our website or digital platforms, including access logs, device identifiers and approximate location based on IP address. This is collected to maintain the security and performance of our systems.

We typically collect personal data directly from you, but we may also receive data from third parties such as payment providers, referral partners, or public sources if this is necessary to provide our services or manage our business.

Lawful bases for processing your data

We will only process your personal data where we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following lawful bases.

Performance of a contract. We process your personal data to provide our rubbish collection services, respond to enquiries, prepare quotes, manage bookings, take payment, and deliver our services as agreed with you. Without this data, we would be unable to fulfil our contractual obligations.

Legitimate interests. We process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing customer accounts, scheduling collections efficiently, improving our services, handling queries, preventing fraud and ensuring the security of our systems, vehicles and staff.

Legal obligations. We process personal data where this is required to comply with laws and regulations that apply to our business, such as tax and accounting rules, waste disposal regulations, record keeping obligations, and responding to lawful requests from authorities.

Consent. In some limited situations, we may ask for your consent to process your personal data, for example, for certain marketing communications that go beyond our legitimate interests. Where we rely on consent, you can withdraw it at any time by contacting us using our standard contact channels.

How we use your personal data

We use your personal data to provide and improve our services and to manage our relationship with you in a professional and lawful manner. This includes the following purposes.

To respond to enquiries, provide quotes, and advise you on appropriate rubbish collection services for your needs.

To set up and manage your customer account, schedule and carry out collections, access your premises as agreed, and keep you informed about bookings and service changes.

To process payments, issue invoices, manage refunds, and keep appropriate financial records for our business and tax purposes.

To communicate with you about your service, including confirmations, updates, and notifications relating to operational matters or service disruptions.

To improve our services, train staff, monitor performance, and maintain the safety and security of our operations, vehicles and systems.

To comply with applicable laws, cooperate with regulatory bodies, and respond to legal requests when we are required to do so.

Data sharing and processors

We do not sell your personal data. We only share personal data when this is necessary for the purposes described in this Privacy Policy, and we require recipients to keep it secure and to use it only in accordance with our instructions and applicable law.

We may share personal data with service providers who act as data processors on our behalf, such as payment processing providers, IT and hosting providers, customer relationship management platforms, communications and messaging tools, and professional advisers such as accountants or legal advisers.

Where we use data processors, we enter into written data processing agreements that require them to implement appropriate security measures and to process personal data only as we instruct and only for the agreed purposes.

We may also share personal data with public authorities or regulators when we are required to do so by law, to protect our legitimate interests, to establish or defend legal claims, or to prevent fraud or other unlawful activity.

International data transfers

Where our service providers or their systems are located outside the United Kingdom, your personal data may be transferred to and stored in other countries. In such cases, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of standard contractual clauses or other mechanisms recognised under data protection law.

Data retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. The specific retention period will depend on the type of data and the context in which it was collected.

Customer account and service data is generally retained for as long as you remain a customer and for a reasonable period afterwards to respond to queries, manage any potential disputes, and maintain accurate records for tax and business purposes.

Financial and transaction records are typically kept for the period required by tax and accounting laws. Communication records may be kept for a period necessary to handle complaints, provide continuity of service, or demonstrate compliance.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Data security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, staff training, and the selection of reputable service providers who are required to protect the data they handle on our behalf.

While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure. You are responsible for keeping any passwords or authentication details confidential and for notifying us promptly if you suspect any unauthorised use of your data in relation to our services.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Collection Stockwell customers in our service area, subject to certain legal conditions and exemptions.

Right of access. You can request confirmation of whether we process your personal data and ask for a copy of the data we hold about you.

Right to rectification. You can ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose we collected it or where you withdraw consent and there is no other legal basis for processing.

Right to restriction. You can ask us to restrict the processing of your personal data in specific circumstances, for example while we are considering a request to rectify or erase it.

Right to data portability. Where our processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.

Right to object. You can object to certain types of processing based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds or the processing is for legal claims.

Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of these rights, please contact us using the contact details we make available to our customers. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve your concerns directly. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our business practices, or legal and regulatory developments. When we make changes, we will revise the date of the latest version and take appropriate steps to inform you of any significant changes. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.